💼 General Questions

Q: What kind of spaces do you clean?
A: All commercial spaces: Offices, gyms, retail stores, dental clinics, nightclubs, wellness studios, schools, creative warehouses, you name it. If it has floors, doors, and needs more, we’re there.

Q: Do you only clean in the Inner West?
A: We’re based in the Inner West, but we zoom around all over Sydney—Bondi, Newtown, Neutral Bay, Parramatta, the Shire. If you’re in the metro, we’re in the zone.

Q: Are you a franchise?
A: Nope! We’re proudly independent, Sydney-born and built by young entrepreneurs who actually care.

🌱 Cleaning Products & Sustainability

Q: Do you use eco-friendly products?
A: Always. No forever chemicals. No BS. Just plant-based, biodegradable products that are good for your team and the planet. (Unless you request otherwise, but rest assured, we’ll put up a fight!)

Q: Will your products still kill germs and viruses?
A: 100%. Our products are TGA-compliant and hospital-grade—but without the harsh stuff. Nature wins. Germs lose.

Q: Can I request fragrance-free or low-scent options?
A: Absolutely. We can tailor everything to your space and your sensitivities. No headaches here.

💰 Pricing & Invoicing

Q: How much do you charge?
A: It depends on the size of the space, the frequency, and how intense the clean needs to be. Get a custom quote in under 24 hours.

Q: Do you offer one-off cleans?
A: Yep. From end-of-lease to post-reno deep scrubs, we’ve got one-offs covered. But fair warning: you’ll probably want to book us again.

Q: How do payments work?
A: We invoice weekly, fortnightly or monthly (your choice) and accept bank transfer, Amex (0% surcharge), and most major cards. No sneaky fees.

🧽 Cleaners & Trust

Q: Who are your cleaners?
A: Real humans who are trained, insured, police-checked, and actually like cleaning (weird, we know). Many of our team members have been with us for years.

Q: Do your cleaners steal when left alone?
A: Let’s debunk that myth: No. Our staff are vetted, supervised, and held to a high standard. We clean for banks, clubs, and government spaces—if there was even a hint of that, we wouldn’t be in business.

Q: Will the same cleaner come each time?
A: For regular bookings, yes. We aim for consistency because it makes life better for everyone.

🕒 Logistics & Scheduling

Q: Can you clean after hours or overnight?
A: 100%. Most of our clients don’t even see us. We slip in like eco-friendly ninjas.

Q: How long does a clean take?
A: Depends on the site, but our team works efficiently. A 150sqm gym might take 1.5–2 hours for a deep clean, while a large office might need a full team.

Q: What if I need to cancel or reschedule?
A: Life happens. Just give us 24 hours' notice and we’re sweet.

🔍 Still Got Questions?

Shoot us a DM, email, or text—we’re real people, not bots (unless it’s after 11pm, then maybe don’t expect a reply until morning).

💬 Final Words

At Ultrix, we don’t just clean—we raise the standard of what commercial cleaning should be. Transparent. Ethical. Consistent. And just the right amount of cheeky.

📞 Ready to Chat?

👉 Get a Quote in 60 Seconds
👉 Call us on 02 9056 2969