The 5 Types of Commercial Cleaning Clients — Ranked From Chill to Nightmare

We love our clients. But let’s be real — not all of them are created equal. After hundreds of jobs across Sydney, we’ve seen every personality type there is. Here’s our (slightly cheeky) list of the 5 classic cleaning client personalities.

😇 1. The Invisible Hero (We Love You)

They book. They pay. They leave snacks for the team. They never complain — they just rebook. We’d clean your place for free (but please don’t make us).

“Didn’t even notice you were here, but it’s spotless. You’re legends.” – Actual review from a Bondi office manager

🧑‍💼 2. The Checklist Champion

This one prints out the scope. Highlights it. Adds bullet points. Asks about mops. It’s intense — but honestly? Respect. They keep us sharp.

Bonus: They’re often the ones who leave glowing reviews because they know how hard we work.

🙄 3. The “You Missed a Spot” Guy

They walk around pointing to things they never asked us to clean. We once had a guy complain we didn’t wipe his ceiling fan — in a contract for floors only.

“I just thought it was obvious.”

📊 4. The Spreadsheet Psycho

Asks for an hourly breakdown. Wants to know our chemical ratios. Sends a 9-column invoice reconciliation. The clean is perfect — but the admin is chaos.

We don’t mind — just maybe don’t call us 7 times to confirm a $220 job.

🧨 5. The “Karen With Keys”

Karen we love you!!! But you always leave passive-aggressive notes. Asking us to “be quiet” at 6pm in an empty office. Complains the bin liner is too shiny. We clean anyway... and light a lavender diffuser for ourselves.

Please dont give us a poor review or ask to speak with our manager LMAO.

📣 Call to Action

No matter what type of client you are — we clean with love. But if you’re a Category 1 or 2… we might just clean with a little extra sparkle. Book Ultrix.