Another Day, Another Karen — Why Sydney's Small Businesses Are Tired

If you've ever run a small business in Sydney, you've met her. You probably didn’t even do anything wrong — and yet here comes the 3-paragraph Google review.

Let’s talk about the Karen Complex — and why it’s exhausting:

🧍‍♀️ 1. It’s Never About the Mop

“I booked a deep clean, and the bin wasn’t sparkling.” It’s always something minor — blown out of proportion. Then it hits socials.

📣 2. Karens Complain Publicly, But Never Thank Privately

We’ve had clients rave about us to our faces, then leave a passive-aggressive one-star review because the lavender scent was too strong.

💸 3. They Often Ask for Discounts... After the Clean

One woman called us “life-changing,” then asked for $100 off because her cat “wasn’t as relaxed as usual.”

😮‍💨 4. It Wears Staff Down

Your team’s doing great work — then gets blindsided. It only takes one bad Karen to demoralise a crew.

🙌 5. Thankfully, Most Aren’t Like That

For every Karen, there are 30 legends. Clients who leave tips, send emails of gratitude, and refer their mates. We focus on them.

📣 Call to Action

We clean for the people who get it. Respect goes both ways — and Ultrix always delivers. No mop, no mess, no madness.